Customer support line +385 (0)98/178-7472 M. Mirkovića 16, Mali Lošinj, info@agavetravel.com
Fax. +385 51 233 745, GSM: +385 98 178 74 72, ID: HR-AB-51 08010500797

Travel Conditions

actualize 01.01.2016

Travel Conditions

Dear Guests,

the following conditions, advice (which will give you a holiday without unexpected surprises) and house rules are part of the contract between you and Agave Travel Agency.

1. Booking

The Booking of your travel arrangements would be either via the internet or directly in our office.

1.2 If you are booking via internet, the travelling conditions are accepted without your signature. We therefore ask you kindly to familiarize yourself with our conditions.

1.3 The booking via internet should be done as follows:

If you have found something that is of interest to you from our program, then just fill in the booking form with your details, or just let us know your wishes and we will do everything for you. The completed form can then be emailed or faxed to us. It will take us about 3 days to complete the booking for you.

2. Payment

The prices in our offer differ for each object and are advertised in each separate accomodation.
The prices in Euro are just for your information, the currency in Croatia is Kuna and we accept cash payments in Kuna.

Holiday units/Holiday homes/Rooms/Excursions/Boats

If you agree with our booking offer, you are required to pay a deposit of 30% -50 % of the full price for accommodation ( for booking for 10 days or more; 50 % advance the guest have to pay for the house Valdarke) or excursions.  However when booking accommodation the minimum payment must be equal to at least 3 nights of your booking. You are required to pay the full price of your travel arrangement at the latest one day after arrival. We accept the following payment options: Cash ( in Kuna. Credit cards no accept)

Hotel accommodation

If you agree with our booking offer, you are required to pay a deposit of 30-50% (depending on the Hotel) of the full price for your travel arrangement. You are required to pay the full price of your travel arrangement at the latest 10 days before arrival.

2.1 Payment by telegraphic transfer to a bank or post office

As soon as we have received your booking form we will inform you with
our banking details or the address of the post office to send your payment.

When payment is made, the guest is required to pay all the banking and transfer fees. 

 

3. Stays less than 4 days

30% extra charge for stays from 2-4 days
50% extra charge for stays - 1 day

4. Cancellation - private accomondation ( for Valdarke check point 4a) 

up to 61 days before commencement of your booking, the guest can cancel. The deposit held by the travel agency Agave Travel will be deposited back onto the account of the guest minus 20% of the booking deposited. The bank fees for the transfer must be paid by the guest.

-from the 60th until the 45st day before commencement of your booking, the travel agency will keep 50% of the advance. The remaining deposit will be transferred back to the guest. The bank fees for the transfer must be paid by the guest.

-from the 44 th to the first day before commencement of your booking, you will lose the full price of the booking deposited to the travel agency.

-From the day of the start of the journey, or if not travelling , 100% of the booking fee.

In case of cancellation, the guest can find a new person to take over his booking. However the guest has the responsibility to inform the travel agency about the swap, so that we can make a new voucher. You will not have to pay any extra fees for the changing of the voucher.

4aCancellation - private accomondation Valdarke 

50% from advance will be not return
7  days for arrival the guest have to pay full amounth for the stay

Only cancellations in writing will be accepted, please fax or email. Please let us know your booking number.

5. Cancellation- hotel accomondation

up to 61 days before commencement of your booking, the guest can cancel. The deposit held by the travel agency Agave Travel will be deposited back onto the account of the guest minus 20% of the booking deposited. The bank fees for the transfer must be paid by the guest.

-from the 60th until the 45st day before commencement of your booking, the travel agency will keep 50% of the advance. The remaining deposit will be transferred back to the guest. The bank fees for the transfer must be paid by the guest.

-from the 44 th to the 10 day before commencement of your booking, you will lose the full price of the booking deposited to the travel agency.

-from the 9 th to the start of the journey, or if not travelling , 100% of the booking fee.

In case of cancellation, the guest can find a new person to take over his booking. However the guest has the responsibility to inform the travel agency about the swap, so that we can make a new voucher. You will not have to pay any extra fees for the changing of the voucher.

Only cancellations in writing will be accepted, please fax or email. Please let us know your booking number.

6. Early Departure

If you depart earlier then your booking, you have no right to a refund. In special circumstances a refund can be negotiated.

7. Complaints

The guest has the responsibility to inform the travel agent about any complaints immediately when they arise. The travel agent will rectify the problem within 24 hours of notification. If this is not the case, the travel agent will have to refund the guest the amount of money which equals the complaint.
If the guest does not inform the travel agency immediately after arising of the problem, he is not entitled to any compensation.

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Tel. +385 51 233 745, Fax. +385 51 233 745, GSM: +385 98 178 74 72